REFUND AND CANCELLATION

Cancellation Policy

Cancellation Policy: Cancellations will be considered only if the request is made within 48 hours of placing an order. However, cancellation is possible only if the product has not been shipped by us. Cancellation is not possible for the orders obtained on special prices, during festival seasons, offers etc. These are limited period offers and therefore cancellations are not possible. In a case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the product. In the case of complaints regarding products that comes with a warranty from the manufacturers, please refer the issue to them. We shall provide necessary guidance for the same. To get the guidance do write to our customer support team. info@avsenterprises.co.in To cancel your order, kindly mail us at info@avsenterprises.co.in Full payment will be credited back to your bank account within 7 working days. AVS Enterprises reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons: • Unavailability of the product. • Errors in the details provided(us or customer) • Problems identified by Credit and Fraud Avoidance department. In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.

AVS Enterprises’ Refund Policy?
We take earnest efforts to deliver the best products and shopping experience to you. For any valid reason you do not feel satisfied with the product delivered to you, please get in touch with our Customer Support Team for an appropriate resolution. We shall arrange to replace the product to your satisfaction and if that is not possible due to any operational constraint at our end, we shall arrange to refund in full. In all such circumstances, please do not open the product, immediately get in touch with our Customer Support Team who will guide you the process. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us. To make things fair for all of us and we provide you with the benefits of the Return Policy, we adhere to below mention points. • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact. • We would not be able to accept a product if it shows sign of being broken or tampered with by you. • We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit. Any transit damage to the product, we are not responsible for the same, we may not be in a position to replace the original product. Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability. What is the return procedure if I have received a wrong product? In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. What is the return procedure if I have received a Defective/Damaged product? The return process would remain the same. Please register your complaint within 48Hrs of delivery along with photographs of the damaged product and packaging. Replacement product will be shipped once, the damaged product is received and confirmation of the damaged by the replacement verification team. What are the timelines provided for the Replacement/Refund? Upon receipt of your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product. In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost. In the case of the product unavailability, we shall arrange for the refund. In a case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund. What is the Payment Mode for Refund? It would remain the same as paid by you to AVS Enterprises while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned at the time of ordering. However, any shipping charges involved the same will not be refunded.(Only the cost of product is refunded) Refund Policy: AVS Enterprises’ refund policy? We take earnest efforts to deliver the best products and shopping experience to you. For any valid reason you do not feel satisfied with the product delivered to you, please get in touch with our Customer Support Team for an appropriate resolution. We shall arrange to replace the product to your satisfaction and if that is not possible due to any operational constraint at our end, we shall arrange to refund in full. In all such circumstances, please do not open the product, immediately get in touch with our Customer Support Team who will guide you the process. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us. To make things fair for all of us and we provide you with the benefits of the Return Policy, we adhere to below mention points. • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact. • We would not be able to accept a product if it shows sign of being broken or tampered with by you. • We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit. Any transit damage to the product, we are not responsible for the same, we may not be in a position to replace the original product. Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability. What is the return procedure if I have received a wrong product? In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. What is the return procedure if I have received a Defective/Damaged product? The return process would remain the same. Please register your complaint within 48Hrs of delivery along with photographs of the damage product and packaging. Replacement product will be shipped once, the damaged product is received and confirmation of the damaged by the replacement verification team. What are the time lines provided for the Replacement/Refund? Upon receipt of your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product. In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost. In the case of the product unavailability, we shall arrange for the refund. In a case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund. What is the Payment Mode for Refund? It would remain the same as paid by you to AVS ENTERPRISES while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned at the time of ordering. However, any shipping charges involved the same will not be refunded.(Only the cost of product is refunded) Refund Policy: • Refund only applicable for orders not fulfilled as per the customer order request. • Refund only applicable for incase of wrong products, damaged products. • Refund only applicable for orders cancelled within the specified timeline in the order cancellation policy. General www.avsenterprises.co.in (“Website”) is an Internet based portal owned and operated by AVS ENTERPRISES (Registered as Proprietor Company, Laws of India, with its office at Chennai, India. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by AVS ENTERPRISES at its sole discretion and posted on the Website. 2. User Account The Website requires you to register as a user by creating an account in order to purchase the products from the Website. You will be responsible for maintaining the confidentiality of the password and the account and are fully responsible for all activities that occur under your password or account. You agree to (i) immediately notify Company of any unauthorised use of your password or account or any other breach of security, and (ii) ensure that you exit from your account at the end of each session. The company cannot and will not be liable for any loss or damage arising from your failure to comply with this section. Users can unsubscribe from our communications sent through Email anytime. 3. Privacy Policy The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Company in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to you. 4. Shipping Poilcy The User hereby consents, expresses and agrees that he has read and fully understands the Shipping Policy of Company in respect of the Website. You further consent that the terms and contents of such Shipping Policy are acceptable to you. 5. User Obligations You agree and undertake to use the Website only to post and upload material that is proper. By way of example, and not as a limitation, you agree and undertake that when using the Website, you will not, i. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others ii. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword iii. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents iv. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer v. Conduct or forward surveys, contests, pyramid schemes or chain letters vi. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner vii. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded viii. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service ix. Violate any applicable laws or regulations for the time being in force in or outside India x. Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein; and xi. Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. 6. Usage Conduct You shall solely be responsible for maintaining the necessary computer equipment and Internet connections that may be required to access, use and transact on the Website. You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website. You shall use this Website for personal, non-commercial use only and shall not re-sell the same to any other person. 7. Intellectual Property Rights Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Company owns all Intellectual Property Rights to Company and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to AVS Enterprises without obtaining authorization from AVS ENTERPRISES. Notwithstanding the foregoing, it is expressly clarified that you will solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which may be accessible through your post, or any other content that you upload, transmit or store when using the Website. 8. Links To Third Party Sites AVS ENTERPRISES will contain links to other websites. These other sites are not under the control of Company and Company is not responsible for the contents of any third party site, including without limitation any link contained in a site, or any changes or updates to a site. AVS ENTERPRISES is not responsible for any form of transmission, whatsoever, received by you from any third party site. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. In the event that by accessing the Website or following links to third-party websites you are exposed to content that you consider offensive or inappropriate, your only recourse will be to stop using the Website. 9. Disclaimer Of Warranties & Liability The company has endeavored to ensure that all the information on the Website is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Company be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages. Neither shall Company be responsible for the delay or inability to use the Website or related Functionalities, the provision of or failure to provide Functionalities, or for any information, software, products, Functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Company shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Company’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. 10. Indemnification You agree to indemnify, defend and hold harmless AVS ENTERPRISES from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. 11. Termination The company may suspend or terminate your use of the Website or any Service at its sole and absolute discretion. Notwithstanding the foregoing sub-section above, these Terms will survive indefinitely unless and until Company chooses to terminate them. If you or Company terminates your use of the Website, Company may remove any content or other materials relating to your use of the Website and Company will have no liability to you or any third party for doing so. 12. Governing Law These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai, India. 13. Products Availability Suppose if the product that the customer purchases is not available, we shall refund back the amount paid to us to the customer. This is a rare case. 14. Report Abuse If you come across any abuse or violation of these Terms, please report to